Terms & Conditions

1. SUBJECT OF CONTRACT

These general conditions of sale define the rights and obligations of L'ARGENTO and of the Customer in regards to the products. They apply exclusively between the company and any physical human consumer visiting or making a purchase via the website itself 

Any order placed via L'ARGENTO therefore entails the unconditional acceptance by the Customer of these conditions. L'ARGENTO reserves the right to modify the current general conditions at any time without notice; the applicable conditions are those in effect on the date of the order by the Customer.

The in effect general conditions of sale are available permanently on the website.

2. PRODUCTS AND COMPLIANCE

2.1. The products on sale are presented on the website of L'ARGENTO and accompanied by a description.

2.2.Products offered by L'ARGENTO comply with the applicable standards in France.

Elements such as images, text, graphics and all the information and characteristics illustrating and/or accompanying the products are not contractual, which the Customeracknowledges.

As such, L'ARGENTO does not incur any liability for error or omission of any of these items or in case of modification of said elements by suppliers and/or publishers.

 

3. CLIENT'S OBLIGATIONS 

3.1. The Customer declares be at least 18 years of age and to have the legal capacity or hold parental permission allowing themselves to place an order on the Site.

3.2. The Customer undertakes to provide L'ARGENTO elements of real and necessary information for the performance of the intended service of the present conditions as requested online and relevant to their situation, including a valid first name, last name, address, phone and email address.

The Customer is responsible for any consequences deriving from any false or inaccurate information transmitted in which the return might be unlawful.

3.3. Once the order has been placed, L'ARGENTO addresses an email to the Customer confirming it. It informs of the sending of the Products.

3.4. The Customer may modify their personal information under the "My Account" section.

4. ORDERS

4.1. All orders will be confirmed after acceptance of payment.

4.2. L'ARGENTO reserves the right to cancel or refuse an order in case of dispute with the Customer on a previous order.

4.3. L'ARGENTO can accept orders within the limits of available stocks. It informs the Customer of the availability of products sold on the Site at the time of order confirmation.

If, despite the vigilance of L'ARGENTO, products are unavailable, L'ARGENTO will inform the Customer by e-mail as soon as possible. The Customer may then cancel the order and refund, if applicable, the amounts already paid.

The permanent or temporary unavailability does not in any way engage the responsibility of L'ARGENTO, nor does it imply any right to compensation or damages in favour of the Client.

5. PRICES

5.1. The prices displayed on the Site are indicated in Euros including French tax charges (French VAT and any taxes eventually applicable), including shipping costs, order processing costs and packaging costs.

Prices can be modified at any time without notice and especially in the event of change of tax or economic data. The items will be billed based on rates in effect at the time of registration of the order.

6. DELIVERY

6.1. L'ARGENTO delivers its products worldwide.

Products are shipped with the delivery form to the shipping address provided by the customer when ordering. The delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site are target dates, corresponding to the average processing time and delivery. So that these deadlines are respected, the Customer must ensure that you have provided complete and accurate information concerning the delivery address (such as including: street number, building, stairs, access codes, names and/or interphone numbers, etc.).

In case of late delivery of more than 7 working days, if the product has not been shipped, the Customer may terminate the order by registered letter with acknowledgment of receipt and request a refund of his order.

 If the item was shipped before receiving the order cancellation for late delivery of more than 7 days, L'ARGENTO will refund the item and shipping charges upon receipt thereof, complete in its original condition and with all labels intact.

L'ARGENTO undertakes to inform the Customer of the evolution of the order processing.

In case of damaged delivery (already open, missing products...), the Customer shall notify the carrier and L'ARGENTO, by any means, under all reserve within 3 days of receipt of the product.

L'ARGENTO cannot be held responsible for consequences due to delayed delivery that are not of their making.

7. PAYMENT

Full payment must be made when placing an order. At no time may payments be considered as a deposit or instalments. Customers can pay their order by credit card (Visa, Eurocard/MasterCard) in accordance with the provisions of this Article.

For all transactions, the Customer will indicate the number on the front of the card, the expiration date of the card and the security code on the back of the card (last three digits).

The communication by the Customer of his or her credit card number is authorization for L'ARGENTO to debit its account by the amount of the order.

No sending of cash on delivery will be accepted, whatever the reason.

L'ARGENTO retains ownership of the item until full payment by the Customer has been made. Purchases are made in a secure manner. Payment solutions adopted by L'ARGENTO are 100% secure. For payments by a banking card (credit card, visa and e-carte bleu), all the information that Customers communicate with L'ARGENTO are strictly protected and guarantee the accuracy and security of each transaction.

8. EXCHANGE AND RETURNS OF PRODUCTS 

RIGHT OF RETRACTION

Within thirty (30) days from receipt of the order, the Customer may request L'ARGENTO to return or exchange of the Product(s).

To do this, the Customer must first request a return or exchange e-mail.

If the return request is validated by L'ARGENTO, and that the customer had paid fees of shipments during the initial delivery, L'ARGENTO will send a pre-paid and pre-filled label for the shipping and handling charges to be borne by L'ARGENTO (for Metropolitan France), or refund the advanced shipping costs (for foreign countries).

However, if the Customer had received free delivery for the initial delivery, the shipping fee to return items are to be taken charge of by the Customer.

The return or exchange is at the risk of the Customer. The Product must be returned within a week in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return notice, to the following address:

 

ADDRESS
ADDRESS
ADDRESS

If the item is not returned by the Customer within one week after receipt of the postage label, the return is considered canceled and the Customer must keep the product.

The returned Product will be refunded within a maximum of fifteen (15) days of its receipt by L'ARGENTO by a credit of the amount to be reimbursed to the bank account of the Customer.

The return costs are to be borne by the customer unless L'ARGENTO delivered a damaged or different item from the item ordered, or if the Customer had not benefited from free delivery at the initial delivery.

Upon non-compliance by the Customer of these conditions, notably of the conditions of return or exchange, L'ARGENTO will not proceed with the refund for the Products concerned.

9. GUARANTEES AND RESPONSIBILITY

L'ARGENTO only has, for all stages of access to the site, the ordering process for the shipping of the package or subsequent services, an obligation of means. The responsibility of L'ARGENTO cannot be engaged for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses or any other incident of force majeure, according to law and jurisprudence.

10. INTELLECTUAL PROPERTY

In no case the customer is allowed to download or modify all or part of the Site and its contents (listed products, descriptions, images, videos ...).

This Site or any portion of this Site shall in no case be reproduced, copied, sold or exploited for commercial purposes without the express written permission of L'ARGENTO.

In general, all copyrights, trademarks and other distinctive signs and property rights or intellectual property appearing on the Site, will remain the full property of L'ARGENTO.

The Customer is therefore obliged to respect intellectual property rights and will not in any way use the trademarks appearing on the Site and on the Products in any eventuality, or deposit a trademark that would prejudice the rights of the owner, unless otherwise stated by contract.

It is the same for any other right of intellectual property.

11. GUARANTEES AND RESPONSIBILITY

L'ARGENTO agrees to only use the confidential information of its Customers in the case of operation of its website.

In order to effectuate the successful processing of an order, the nominative data collected will be subject to a data processing, of which the Customer acknowledges having knowledge.

As such, the information may be disclosed to the technical providers of L'ARGENTO. 

Moreover, L'ARGENTO is able to apply technical means in order to obtain non-personal information about users in order to improve the functionality of the site, for example by plotting the number of visitors to certain pages.